Refund & Cancellation Policy

1. Cancellation

1.1 How to Cancel

You may cancel your subscription at any time through your Account settings in the Bippsi dashboard, or by contacting us at [email protected].

1.2 What Happens When You Cancel

• Your subscription remains active until the end of your current billing period.
• You retain full access to the App until the billing period ends.
• After the billing period ends, you lose access to the App's features but your account and data remain intact.
• You may resubscribe at any time to regain access.
• Cancellation does not delete your data. To delete your data, you must separately request account deletion.

2. Refunds

2.1 General Policy

Most of our Apps include a free trial period (typically 7 days) so you can evaluate the Service before being charged. Because of this, we maintain a strict no-refund policy on subscription charges. You are responsible for cancelling before your trial ends or before your subscription renews.

2.2 Eligible for Refund

• Billing errors: If you were charged incorrectly (duplicate charge, wrong amount), we will issue a full refund for the error.
• Service not provided: If a critical feature of an App you subscribed to was unavailable for an extended period (more than 72 hours) during your billing cycle, you may request a prorated refund or credit.
• Unconsumed purchases: For one-time or consumable purchases (e.g., in-app purchases, add-ons) that have not been used or activated, you may request a refund within 48 hours of purchase.

2.3 Not Eligible for Refund

• Subscription charges after a free trial has ended — it is your responsibility to cancel before the trial expires
• Partial billing periods remaining after cancellation
• Failure to cancel before a renewal date (you may cancel to prevent future charges)
• Account suspension or termination due to violations of our Terms of Service or Acceptable Use Policy
• Dissatisfaction with third-party platform behavior (e.g., a social media platform changing its API or suspending your account)
• Consumable or one-time purchases that have been used or activated
• General dissatisfaction after the trial period has ended

3. How to Request a Refund

To request a refund, please contact us:

• Email: [email protected]
• Include your account email address, the App name, and a brief description of the issue

We will respond to refund requests within 5 business days. Approved refunds are processed through the original payment method and may take 5-10 business days to appear on your statement, depending on your payment provider.

4. Payment Processor

All payments are processed by our third-party payment processor, who acts as the Merchant of Record. Refunds are issued through the payment processor. In some cases, refund requests may need to be coordinated with the payment processor's policies and timelines.

5. Free Trials

Most Apps include a free trial period (typically 7 days) so you can fully evaluate the Service before committing:

• You will not be charged during the trial period.
• You may cancel at any time during the trial without being charged.
• If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription and you will be charged the applicable rate.
• We will send a reminder before your trial ends.
• No refunds will be issued for charges incurred after a trial period has ended. It is your responsibility to cancel before the trial expires if you do not wish to continue. The trial period is your opportunity to evaluate the Service.

6. Price Changes

If we increase the price of a subscription plan:

• You will receive at least 30 days' notice before the price change takes effect.
• The new price applies at the start of your next billing cycle after the notice period.
• If you do not agree with the new price, you may cancel before the change takes effect and receive no further charges.

7. Chargebacks and Disputes

By using our Service, you agree to the following dispute resolution process:

• Contact us first: If you have any billing issue, you must contact us at [email protected] before initiating a chargeback or dispute with your bank or credit card company. We are committed to resolving billing issues quickly and fairly.
• Chargebacks are not accepted as a substitute for cancellation. If you wish to stop being charged, you must cancel your subscription through your Account settings or by contacting us.
• Fraudulent chargebacks: Filing a chargeback for a legitimate charge — particularly after receiving and using the Service — may be considered fraud. We will contest all illegitimate chargebacks and provide transaction evidence to your financial institution.
• Account suspension: Any chargeback initiated without first contacting us will result in immediate suspension of your account and all associated services pending investigation.
• Recovery of costs: If a chargeback is filed for a charge that was legitimate and the dispute is resolved in our favor, we reserve the right to recover administrative costs associated with the dispute process.

We want to resolve every issue directly and fairly. In our experience, contacting us is always faster and more effective than going through your bank.

8. Contact Us

For any billing or refund questions:

• Email: [email protected]
• Phone: 1-623-800-1727
• Mail: Big App Studio LLC, Glendale, AZ, United States