1. Scope
This policy applies to Bippsi Membership, add-ons, standalone Apps, account credits, verification and implementation services, Commerce purchases, and other transactions processed by Bippsi. Checkout disclosures and applicable law control where they provide greater rights.
2. Membership and Subscription Cancellation
You may cancel a paid subscription from the account billing surface. Cancellation stops future renewals and access continues through the paid period unless law, fraud response, or a provider reversal requires earlier restriction. The free Membership tier is ongoing account access, not a time-limited trial.
- The initial paid subscription charge may be refunded when requested within five days, except after a non-refundable service has begun or where checkout disclosed a different lawful rule.
- Renewal charges are ordinarily non-refundable, except where required by law, caused by duplicate billing or platform error, or expressly approved by Bippsi.
- After nonpayment, the platform-wide grace and downgrade lifecycle applies. Data is restricted and retained under the current account lifecycle; it is not silently destroyed at the end of billing grace.
3. Purchase Matrix
- Digital goods: five-day default refund window. An approved refund revokes the license, download, access, and connected benefits.
- Physical goods: thirty-day default return window unless a clearly disclosed seller policy provides another lawful period that is never shorter than five days.
- Services: refundable before performance begins; once work begins, the earned or non-recoverable portion may be withheld.
- Account credits and Bips: final after purchase except duplicate billing, failed delivery, verified platform error, or rights required by law. Promotional credits may expire under their disclosed grant terms.
- Verification and implementation: non-refundable after the provider or Bippsi begins the paid service.
- Bippsi Sign: unused quota follows the subscription rule; completed or delivered signature requests are not individually refundable.
- Domains: registration, renewal, registry, privacy, redemption, transfer, and restoration costs are non-refundable after the provider commits the command, except for duplicate billing or provider failure.
4. Commerce Transactions
Bippsi processes eligible Commerce sales as merchant of record. Sellers must honor the return or cancellation policy disclosed at checkout and all mandatory consumer rights. Bippsi may approve a buyer refund, reverse the related Creator Balance credit, and allocate payment processing, tax, invoicing, currency conversion, payout, refund, dispute, and recovery costs to the seller under the Seller Terms.
Refunded transaction tax is tracked separately from seller principal. Bippsi's platform fee is calculated from pre-tax seller gross and is separate from provider costs.
5. Refund Method and Timing
Approved refunds return to the original payment method whenever technically possible. Processing can take five to ten business days after Bippsi submits the refund. A refund does not guarantee immediate posting by the issuing bank.
6. Billing Disputes
Contact Bippsi support before filing a payment dispute so we can investigate duplicate billing, nondelivery, or account errors. Bippsi may temporarily restrict affected value and services while a dispute is open. We do not treat a good-faith dispute as automatic fraud; deliberate false disputes, payment abuse, or evasion may result in restrictions and lawful recovery.
7. Policy Changes
The current version and effective date appear on this page. Material changes receive the notice or reacceptance required by the versioned legal-policy system. Prior versions and acceptance evidence remain retained for audit and contract defense.
8. Contact
Request assistance at bippsi.com/contact. Include the account, transaction, and product involved; never send passwords, secret keys, or full payment-card data.